“To promote and sustain social solidarity through the provision of financial benefits and social services to deserving individuals and families”
“To ensure a better quality of life for our society, particularly for families and children, through extensive social protection coverage and an array of quality social welfare services”
The Ministry for Social Policy and Children’s Rights (Portfolio) is committed to enhance the social well-being and life prospects of society in general and vulnerable people in particular. It seeks to achieve this commitment by continually improving the social security and social welfare provisions that it offers so as to:
- provide adequate and sustainable social benefits for individuals and families in need
- offer quality social welfare services
- promote and safeguard the welfare and rights of children
In its commitment to fulfil its mission, the Ministry adopts the following principles:
Doing it Right – Recognising changing social trends, acknowledging emerging needs and adopting the proper professional / technical interventions to deal efficiently and effectively with clients legitimate needs
Customer Focused – Deal with clients helpfully, promptly and sensitively, whilst acknowledging their individual circumstances and respecting their dignity and confidentiality at all times
Open and Accountable – Adopting clear policies and procedures and ensuring that information, and advice are provided in a clear, accurate and complete manner
Acting proportionately – Treating citizens impartially, with respect and courtesy
Putting things Right – Listening to clients complaints and offering a fair and appropriate remedy when a complaint is upheld
The Ministry for Social Policy and Children’s Rights
The Ministry strives to ascertain an improved quality of life through the provision of sufficient social benefits for individuals and families in need; quality social welfare services and proper housing in order to boost the local communities. In addition, appropriate long-term care and quality services are provided for the elderly with a strong concentration on active ageing and keeping such people in the community for as long as possible. Central is also the preservation of equal opportunities for all persons with disability in all aspects.
The above is catered for by a synergy of competent networking, cooperation and good communication between its departments, directorates and entities. In its commitment to enhance social cohesion, solidarity and social inclusion for all, the Ministry continuously seeks to improve the range of services that it offers with a view to efficiently and effectively address ongoing and emerging needs.