In its commitment to fulfil its mission, the Ministry adopts the following principles:
Doing it Right – Recognising changing social trends, acknowledging emerging needs and adopting the proper professional / technical interventions to deal efficiently and effectively with clients legitimate needs
Customer Focused – Deal with clients helpfully, promptly and sensitively, whilst acknowledging their individual circumstances and respecting their dignity and confidentiality at all times
Open and Accountable – Adopting clear policies and procedures and ensuring that information, and advice are provided in a clear, accurate and complete manner
Acting proportionately – Treating citizens impartially, with respect and courtesy
Putting things Right – Listening to clients complaints and offering a fair and appropriate remedy when a complaint is upheld