The
technical one-stop shop hub, situated at Hornsditch (near the Floriana Park
& Ride) and named ĊENTRU SERVIZZ FAMILJA, provides an expert, single-access
and multi-agency service location for our clients, including pensioners, old
age persons, social beneficiaries, jobless persons, persons with disability and
other vulnerable persons.
Ċentru
Servizz Familja provides access to almost all the services, which support all
of this Ministry’s priorities, mainly social security, social accommodation,
social welfare and social care. The service is
provided in conjunction with Agenzija Servizz.Gov.
The
Mission Statement (Impenjati li nipprovudlek servizzi ta’ kwalità taħt saqaf wieħed) and
Quality Service Charter of Ċentru Servizz Familja, articulates the shared
purpose and reflects the vision, values and culture of the Ministry for the
Family, Children's Rights and Social Solidarity (MFCS).
The customer service is provided by technical agents who
received specialised training to deliver the best infomation possible including
advice and guidance. In practice, the public can go to just one place and
be provided with all the information it needs at individual desks and what
benefits the client may be eligible to receive.
Applications for services may be lodged there for various
benefits and services and then processed at the back ends of the respective
departments or entities. Centru
Servizz Familja will keep tracking these processes through a Customer
Relationship Management sytem operated by Servizz.Gov until all queries are
addressed and closed.
